Medical Cancellation Refund

• You will only be covered in the event of sudden illness, death or hospitalisation of yourself or a close relative. (We use the term “close relative” to refer to a husband, wife, partner, child or grandchild, brother, sister, parent or grandparent.)
• The product must be purchased at the time of booking your ticket. It is not possible to add it afterwards.
• The product and processing fees are charged per person.
• A processing fee per person will be payable upfront in order to process your refund
• The product is only valid for flights cancelled before outbound travel has commenced. You will not be covered if you wish to cancel a flight during your journey, or after a flight has already been flown.
• To qualify for the full refund of airfare and taxes due to medical cancellation, official proof (in the form of at least 1 required document listed below) must be provided to FlightSite within 1 week of cancellation.
• Proof of medical condition is required:
  • Doctor’s note stating you (or any other passenger in the booking) are unable to fly over specified travel dates
  • Hospital admission or discharge form stating you (or any other passenger in the booking) are unable to fly over specified travel dates
  • Death certificate
• We also need proof of relation (in the form of a certified affidavit) should the last name of the traveller not correspond with the ill person.
• Should you be refunded, we will only refund the airfare and taxes. We will not refund any extra costs from your booking.
• Please note that the processing time of your refund may take up to 6 – 8 weeks.
• Email [email protected] to request a refund on your product.
• This service does not cover airline cancellation, liquidation/suspension, car or hotel reservations.

Flexable Travel Dates

• If the price of your rebooked ticket is higher, you will be required to pay the difference in airfare and taxes.
• For international travel, you will only receive one date change. All changes must be done PRIOR to the original departure date on the ticket.
• For domestic travel, you will receive one date change for your outbound flight and one for your inbound flight. Changes must be done PRIOR to the departure of outbound or inbound travel.
• You can change your travel to any date within the validity of your ticket (can vary between 1 – 6 months). The validity of your ticket is determined by the airline’s policy.
• This product only covers date changes and may not be used for traveller name changes, rerouting stopovers and class upgrades.
• Changes to origin/destination airports and airlines are not permitted.
• Date changes must be requested at least 24 hours PRIOR to departure.
• If you are departing in more than 48 hours, date changes will be processed during normal office hours from Monday to Friday 08:30-17:00 and Saturdays 09:00-13:00.
• If you are departing in less than 48 hours, emergency requests will be processed seven days a week from 07:00-01:00.
• The new date requested must be more than 24 hours from the time your request is submitted.
• Flights must be used in the order they were originally booked.
• Please note that this is a FlightSite product and can only be used by contacting us directly.

Airline Liquidation Protection

• This product must be purchased when you book your ticket. It is not possible to add it afterwards.
• The product and processing fees are charged per person.
• A processing fee per person will be payable upfront in order to process your refund.
• If you have booked tickets with an airline that unexpectedly cancels their flights due to liquidation (according to South African legislation or equivalent processes with other government jurisdictions), submit a refund request form or contact our refunds department as soon as possible.
• If the airline you are flying with is liquidated before departure, your airfare and taxes will be reimbursed in full.
• If the airline is liquidated during your journey you will be reimbursed for the cost of your unflown flights with the liquidated airline.
• Should you be refunded, we will only refund the airfare and taxes. We will not refund any extra costs from your booking.
• Please note that the processing time of your refund can take 6 – 8 weeks.
• Email [email protected] to request a refund on your product.