DELTA COACHES TERMS AND CONDITIONS

Conditions of Carriage
Tickets are issued subject to the terms and conditions set out below. The passenger, by
purchasing the ticket, confirms that he/she accepts and understands the terms and
conditions and that he/she is aware of all conditions of carriage of Delta Coaches.

EXCLUSION OF LIABILITY
• All persons entering a Delta Coaches vehicle and/or property owned by Delta
Coaches or under its control, do so entirely AT THEIR OWN RISK.
• Delta Coaches is not liable for any loss or damages (including consequential or
special damages or loss of profits), loss of life, bodily injury or damage to or loss of
property of whatsoever nature and howsoever caused, and whether or not caused
by Delta Coaches, its directors, its officers, servants, agents or any other person
acting on behalf of or under the control of Delta Coaches arising out of or
connected in any way with the transportation or non-transportation by Delta
Coaches of any passenger or persons and/or their property.
• ALL PASSENGERS SHOULD ENSURE THAT THEY ARE ADEQUATELY INSURED.
TICKET
• The ticket is proof of the agreement of transport between Delta Coaches the
purchaser of the ticket and the passenger. The accompanying terms and
conditions are the entire agreement between the passenger and Delta Coaches.
• A ticket is valid for the use only by the passenger to whom it is issued and for the
route, date and time shown thereon. The passenger will be required to produce
their unique ticket reference number and appropriate identification to check in.
• It is the PASSENGERS RESPONSIBILITY to ensure that the correct information is
shown on the ticket. Any alteration to a ticket may render it invalid.
• Tickets are NOT transferable.
• Lost tickets are for the account of the passenger and are NOT refundable.
CANCELLATION POLICY
• No refunds
• Can re-schedule, subject to availability and price changes 24 hours before
departure
R50 admin fee applies
• Less than 24 hours before departure
No refunds
Can re-schedule subject to availability and price changes
R70 admin fee applies
• On date of departure
On date of departure
Can reschedule subject to availability and price changes
R100 admin fee
• No refund, no re-scheduling less than 3 hours before departure.
• With any re-bookings, any increase in fare at the time of the re-booking being
requested, will also be for the account of the Passenger. No Refunds on date of
departure or thereafter.
• Delta Coaches will not be bound by VERBAL QUOTATIONS. Quotes are valid
ONLY at the time the quotation is provided, unless expressly indicated otherwise.
TIME TABLES & SCHEDULES
• Passengers are requested to be at their terminal 30 MINUTES before departure.
Should you be late for the scheduled departure time, a new ticket will have to be
purchased.
• Booked seats which are not filled 5 MINUTES before departure will be offered to
stand-by passengers on a first come first serve basis.
• Whilst Delta Coaches will make all reasonable effort to keep to its scheduled
timetables, Delta Coaches DOES NOT guarantee any arrival or departure times,
and it does NOT accept any liability for any loss or damage incurred by any
passenger, or inconvenience experienced by any person, due to a delay or
cancellation of any service for whatsoever reason. Delta Coaches reserves the right
to cancel any of its services for any reason WITHOUT prior notice. Delta Coaches
WILL NOT be liable for any loss or damage incurred by passengers as a result of
such cancellation. BREAKDOWNS, DELAYS AND CANCELLATION OF SERVICES.
• NO REFUNDS will be paid on breakdowns or delays.
• In the event of a breakdown or delay Delta Coaches WILL NOT be held liable for
connecting services, scheduled meetings, free refreshments, accommodation or
any form of transportation or compensation.
• Services may be cancelled due to adverse operational conditions e.g. weather,
strikes etc.
• NO REFUNDS will be issued if a service is cancelled due to weather conditions
beyond our control.
• All passengers will be rebooked for an alternative date and time as per the
passenger’s request.
• Delta Coaches reserves the right to shuttle passengers between stops.

SMOKING & ALCOHOL
• Delta Coaches RESERVES THE RIGHT to refuse to undertake the conveyance of any
passengers found to be intoxicated or smoking on-board.
• Any person found in breach of our terms and conditions regarding the
consumption of alcohol or smoking will be DISEMBARKED immediately at the
NEXT SAFE AREA.

PETS
• With the exception of trained guide dogs, NO PETS will be allowed on the vehicle.

PREGNANT WOMEN & SICK PASSENGERS
• No unaccompanied children UNDER the age of 12 years will be transported.
• Children aged LESS THAN 36 months will be transported for free, PROVIDED that
they sit on the parent/guardian’s lap, children from 36 months and above will pay
the ADULT FARE. Proof of child’s age is required at time of purchasing the ticket
and boarding the bus. In the event where there is MORE THAN ONE child under
36 months only one child will be entitled to travel on the Parent / Guardian’s lap
without paying.
• Delta Coaches reserves the right to refuse to transport sick passengers as well as
ladies in advanced stages of pregnancy (7 months and over). Access to travel will
be at the SOLE DISCRETION of the Boarding Master/Supervisor.
• Unfortunately our vehicles are not wheelchair friendly.

LUGGAGE
• 2 x pieces baggage not exceeding 25kg in total will be permitted per ticket holder.
Excess baggage may be charged for/This does not apply to Cross Border
passengers
• Cross Border passengers are allowed hand luggage not exceeding 7kg: all other
luggage will be charged per kg
• On selected services Delta Coaches may accept the transporting of boxes; china
bags and any commercial goods classified as excess baggage and Delta Coaches
reserves the right to charge according to size and weight.
• Unaccompanied luggage will not be accepted for transportation.
• Delta Coaches will not be held responsible for any lost or damaged baggage or
any loss of personal items or valuables.
• It is the passenger’s responsibility to ensure that his/her bags are tagged.
• You must not include fragile, valuable or perishable items in your Checked
Baggage. These include artwork, money, debit/credit cards, jewellery,
computers/laptops, personal electronic devices, cellular telephones, photographic
equipment, medical equipment, audio and video equipment including, but not
limited to, televisions, radios, IPODs, GPS equipment, stereo equipment, VCR
players, specialized equipment, crockery, valuable business documents, passports
and other identification documents and house and car keys, as well as flammable
liquid transported in any container.
• There will be a charge of R10 per Kg payable for all items/ weight over the
permitted baggage allowance. Delta Coaches will not refund tickets should the
excess baggage not be able to be accommodated on board.

INSURANCE
• Delta Coaches does not offer general insurance cover for its passengers, their
property or luggage. It is the responsibility of the passenger to ensure that he/she
is adequately insured.

GENERAL
• Delta Coaches DOES NOT provide specific seating or guarantee sitting together in
a case of more than one passenger. Right of admission reserved.
• Delta Coaches reserves the right to revise seat allocations WITHOUT PRIOR notice
and to operate substitute vehicles of a different standard from those advertised
should operational requirements or circumstances so dictate.
• Fares are subject to change WITHOUT prior notice from Delta Coaches.
• Should you have a complaint in respect of Delta Coaches, you should inform Delta
Coaches as soon as possible after the incident. Delta Coaches will not consider any
complaints raised more than 7 days AFTER the incident. Any complaints should be
emailed to [email protected].
• Delta Coaches broadcasts family friendly video and audio material on all coaches.
Delta Coaches does not promise the availability of on-board material on any
coach.
• The terms and conditions set out herein shall be severable of each other and the
invalidity of any part of these terms and conditions shall not affect the validity of
any other part. ALL FARES, SCHEDULES AND T & C’s ARE SUBJECT TO CHANGE
WITHOUT PRIOR NOTICE.